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Celebrating 17 years of supporting artisans around the world!

 

Our products are all ethically sourced, giving the makers the self respect and dignity they deserve while offering you an amazing selection of hand crafted items. Step in to our global market of extraordinary items, and read the stories they have to tell.

Policies

Store Policies

Terms and Conditions 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. 

Shipping Policy 
Your order is shipped within 48 hours of receiving your order within standard working hours. The Silk Road Market fills orders Tuesday through Saturday; orders placed over the weekend are shipped no later than Tuesday. 

The Silk Road Market ships to the continental U.S. as well as Alaska and Hawaii. We make every effort to keep shipping costs as low as possible for you. 

The Silk Road Market ships all orders via USPS Priority Mail unless specified otherwise. We provide you with tracking information upon shipment so that you may monitor the status of your package. If a package is not received, it is the customer's responsibility to contact the USPS to track the package. The Silk Road Market is not responsible for any lost packages.

6% state sales tax will be charged on all orders as legally required by Pennsylvania law. 

Return Policy 
At The Silk Road Market, we want you to be 100% satisfied with your purchase. We provide you with 14 days from the date you receive your order, to return your item if not completely satisfied. If for any reason you are not satisfied, you may return your items for a full refund (including sales tax) or exchange, less shipping charges, with no questions asked. We do not charge any restocking fees or extra charges on returned or exchanged items, but ADVANCE NOTICE IS REQUIRED. Please email info@silkroadmkt.com to advise of a return. Exchanges are shipped by USPS Priority Mail. Shipping charges on all returns and exchanges are the responsibility of the customer. 

All returns must be sent back to: 

The Silk Road Market 
Returns Department 

PO Box 11
New Wilmington, PA 16142 

If your item arrives damaged in shipment, we will work to resolve the situation as quickly as possible. Item must be kept for possible inspection by USPS, so please do not destroy the item, but contact info@silkroadmkt.com for details on how to proceed. Please reference your order number on all correspondence. 

Copyright 
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Silk Road Market. The collective work includes works that are licensed to The Silk Road Market. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Silk Road Market or purchasing The Silk Road Market products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Silk Road Market or to purchase The Silk Road Market products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Silk Road Market. You further agree not to change or delete any proprietary notices from materials downloaded from the site. 

Trademarks 
All trademarks, service marks and trade names of The Silk Road Market used in the site are trademarks or registered trademarks of The Silk Road Market. 

Warranty Disclaimer 
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Silk Road Market disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Silk Road Market does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Silk Road Market does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. 

Limitation of Liability 
The Silk Road Market shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Silk Road Market has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. 

Typographical Errors 
In the event that a The Silk Road Market product is mistakenly listed at an incorrect price, The Silk Road Market reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Silk Road Market reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Silk Road Market shall issue a credit to your credit card account in the amount of the incorrect price. 

Term; Termination 
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Silk Road Market without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. 

Notice 
The Silk Road Market may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Silk Road Market. 

Use of Site 
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Silk Road Market or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. 

Participation Disclaimer 
The Silk Road Market does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Silk Road Market is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Silk Road Market reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Silk Road Market in its sole discretion. 

Indemnification 
You agree to indemnify, defend, and hold harmless The Silk Road Market, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. 

Third-Party Links 
In an attempt to provide increased value to our visitors, The Silk Road Market may link to sites operated by third parties. However, even if the third party is affiliated with The Silk Road Market, The Silk Road Market has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Silk Road Market. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Silk Road Market seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).