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Our Newsletter


Shipping & Returns

Shipping Policy 
Your order is shipped within 48 hours of receiving within standard working hours. The Silk Road Market fills orders Tuesday through Saturday; orders placed over the Sunday / Monday weekend are shipped no later than Wednesday morning. 

The Silk Road Market ships any location within the continental U.S. We make every effort to keep shipping costs as low as possible for you.

The Silk Road Market ships all orders via USPS Priority Mail unless specified otherwise. We provide you with tracking information upon shipment so that you may monitor the status of your package. If a package is not received, it is the customer's responsibility to contact the USPS to track the package. The Silk Road Market is not responsible for any lost packages.

6% state sales tax will be charged on all orders as legally required by Pennsylvania law. 

Return Policy 
At The Silk Road Market, we want you to be 100% satisfied with your purchase. We provide you with 14 days from the date you receive your order, to return your item if not completely satisfied. If for any reason you are not satisfied, you may return your items for a full refund (including sales tax) or exchange, less shipping charges, with no questions asked. We do not charge any restocking fees or extra charges on returned or exchanged items, but ADVANCE NOTICE IS REQUIRED. Please email info@silkroadmkt.com to advise of a return. Exchanges are shipped by USPS Priority Mail. Shipping charges on all returns and exchanges are the responsibility of the customer. 

All returns must be sent back to: 

The Silk Road Market 
Returns Department 
115 N. Market, #1 
New Wilmington, PA 16142 

If your item arrives damaged in shipment, we will work to resolve the situation as quickly as possible. Item must be kept for possible inspection by USPS, so please do not destroy the item, but contact info@silkroadmkt.com for details on how to proceed. Please reference your order number on all correspondence.